Here are some of our Frequently Asked Questions
The service only includes the man power for the basic installation/assembly/repair.
*Clean up associated to the work done is included. In some cases where extra parts or labor are necessary, we will identify these before we commence the job.
**Clean up doesn’t include disposal of old products which is a separate paid service.
The vast majority of our services are based on flat fee menu-driven prices with the exception of services that are listed by quotations only.
Due to the nature of our nationally competitive pricing, our flat fee menu-driven prices must be paid in advance before work commences.
We accept all major credit cards, Visa debit cards, and e-transfers.
Tipping our service providers is NOT required.
Yes, you may cancel your booking through the self-serve link we send you by text & email or by using our online chat service on our website.
Yes, you may reschedule your booking through the self-serve link we send you by text & email or by using our online chat service on our website.
Most of our customers will have the products delivered to their home by the retailer where they purchased their product. Upon request, we do also offer paid delivery services.
Yes, we do disposal services for additional fees.
We not only carry local workers compensation insurance in the markets we serve, we also carry a $10-million per occurrence blanket liability insurance. In addition, when the technician is a sub-contractor, they also carry their own workers compensation and general liability insurance as well.
Visit the service locations page to know more.
Our technician will bring all the tools and equipment needed.
Customers are notified by text & email when the technician is on their way with an ETA.
If your product is not on the list, click here to contact our sales team.
Yes, the technician will provide you a thorough tutorial on how to use your new system.
Yes, if you don’t know what smart product is compatible with your current setup.
*Applies to Locks, Garage Door Openers, Thermostats, Cameras, Door Bells, Smart Wiring, etc.
If yes, you must be able to download new apps during setup of the new smart device.
This is required during the setup of your new smart device.
If yes, you must include the “Smart Home – Electrical Add On” service during checkout.
Our technician will bring all the tools and equipment needed.
Customers are notified by text & email when the technician is on their way with an ETA.
If your product is not on the list, click here to contact our sales team.
Most of our customers will have the products delivered to their home by the retailer where they purchased their product. Upon request, we do also offer paid delivery services.
Yes, the technician will provide you a thorough tutorial on how to use your new system.
Yes, the installation can only be completed on flat, level ground with no more than a 6-inch grade. If your ground is more than 6 inches out of grade, you must level it or have our installers do it for you for an additional fee.
Please ensure that you have a minimum clearance of 3 feet on all sides of your gazebo and that the area is free of tree branches, power lines and any other obstructions.
We recommend that you clear all grass from roughly 6 inches from around the base of the gazebo.
Check the product specifications for any additional required parts and/or materials.
Damage to older, brittle patio stones, concrete and wood may occur during installation. Additional charges may apply to fix them.
Yes, this service is available for a measure fee but is not mandatory. If you are aware of the dimensions of your intended installation site a measure is not required.
Yes, we typically can install in most types of weather; however, keep in mind that if it is a wooden shed, you will want to paint your shed as quickly as possible after installation, and if we are building a base, it becomes difficult to do so in winter conditions. Check the manufacturers’ labels on the paint for temperature and climate requirements.
In some sporadic cases, the local ordinance may require the Installer to pick up the permit before the build physically. However, in most cases, the homeowner is responsible. If we must become involved to obtain a permit, there will be a fee involved. We will build your structure without a permit. However, we hold no liability or responsibility of the local H.O.A., city zoning department, or others who do not grant final approval or levy a fine against the homeowner. In addition, there will be additional costs for the homeowner if any modifications are required to meet outside requirements, Including moving the structure or required extra materials.
The customer should have an existing wooden or concrete base that matches the product to be installed. If not, additional costs may be incurred.
Installation of gas lines longer than 20 feet will require an additional fee for labor and materials.
Damage to older, brittle patio stones, concrete and wood may occur during installation of new gas line. Additional charges may apply to fix them.
Check the product specifications for any additional required parts and/or materials.
Clear a path for the installer to access where the patio furniture will be assembled.
Make space on the deck/patio and ensure that the area is free of tree branches, power lines and any other obstructions.
For condo residents, ensure that patio furniture is allowed and/or approved by your condo board and municipality. Regulations/rules must be verified and confirmed by the customer prior to assembly.
Our technician will bring all the tools and equipment needed.
Customers are notified by text & email when the technician is on their way with an ETA.
If your product is not on the list, click here to contact our sales team.
Most of our customers will have the products delivered to their home by the retailer where they purchased their product. Upon request, we do also offer paid delivery services.
The vast majority of our services are based on flat fee menu-driven prices with the exception of services that are listed by quotations only.
Our technician will bring all the tools and equipment needed.
Customers are notified by text & email when the technician is on their way with an ETA.
Our technician will bring all the tools and equipment needed.
Customers are notified by text & email when the technician is on their way with an ETA.
Renovations require a custom quotation. To set up a consultation, click here.
If no, then a pre-site inspection quote will apply as the new item may not fit without modifications.
* This applies to toilets, sinks, laundry tubs, faucets, water softener, reverse osmosis system, vanities, etc.
If yes, additional charges may apply for an undermount sink installation.
If yes, the floor, sub floor or even joists may need to be replaced first.
If no, one will have to be installed and extra charges will apply.
If no, a measure should be requested and additional charges may apply.
If yes, a measure should be sold and additional charges may apply.
If yes, additional delivery/disposal services will apply.
If no, a measure is required and additional charges will apply.
* This applies to toilets, sinks, laundry tubs, faucets, water softener, reverse osmosis system, vanities, etc.
If yes, please purchase the appropriate delivery/disposal service along with your order during checkout.
Our technician will bring all the tools and equipment needed.
Customers are notified by text & email when the technician is on their way with an ETA.
If your product is not on the list, click here to contact our sales team.
We offer a one-year workmanship warranty. Please contact us here.
Our technician will bring all the tools and equipment needed.
Customers are notified by text & email when the technician is on their way with an ETA.
If your product is not on the list, click here to contact our sales team.
The vast majority of our services are based on flat fee menu-driven prices with the exception of services that are listed by quotations only.
Yes, you may hire multiple painters as you book a job.
Our technician will bring all the tools and equipment needed.
Customers are notified by text & email when the technician is on their way with an ETA.
Yes, we do cross-city moving and delivery services.
Our technician will bring all the tools and equipment needed.
Customers are notified by text & email when the technician is on their way with an ETA.
If your product is not on the list, click here to contact our sales team.
The vast majority of our services are based on flat fee menu-driven prices with the exception of services that are listed by quotations only.
Spray foam, fiber glass, and cellulose.
Our technician will bring all the tools and equipment needed.
Customers are notified by text & email when the technician is on their way with an ETA.
If your product is not on the list, click here to contact our sales team.
We offer a one-year workmanship warranty. Please contact us here.
Our technician will bring all the tools and equipment needed.
Customers are notified by text & email when the technician is on their way with an ETA.
If your product is not on the list, click here to contact our sales team.
We offer a one-year workmanship warranty. Please contact us here.
Our technician will bring all the tools and equipment needed.
Customers are notified by text & email when the technician is on their way with an ETA.
If your product is not on the list, click here to contact our sales team.
Our technician will bring all the tools and equipment needed.
Customers are notified by text & email when the technician is on their way with an ETA.
If your product is not on the list, click here to contact our sales team.
Our technician will bring all the tools and equipment needed.
Customers are notified by text & email when the technician is on their way with an ETA.
If your product is not on the list, click here to contact our sales team.
Please click here to view your options.
Our technician will bring all the tools and equipment needed.
Customers are notified by text & email when the technician is on their way with an ETA.
If your product is not on the list, click here to contact our sales team.
Please click here to view your options.
Our technician will bring all the tools and equipment needed.
Customers are notified by text & email when the technician is on their way with an ETA.
If your product is not on the list, click here to contact our sales team.
Please click here to view your options.
*Please note that all cabinetry modifications must be complete prior to installation date
If no, a measure service (additional cost) may apply.
If so, a pre-measure is necessary for the job. Additional cost will apply.
If no, additional charges will apply.
If no, additional charges for a shut off valve will apply.
If no, additional charges will apply.
If yes, additional will apply to obtain permit.
If no, cabinetry, electrical and or venting work may be required, depending on the service.
If no, additional costs may apply.
If yes, please ensure there is enough clearance between the cooktop and rangehood.
If no, the customer will require a range hood before installation can occur.
If no, a measure is required. Additional measure costs will apply.
If yes, please ensure there is enough clearance to combustibles between the gas range/cooktop and range hood.
If no, customer will require a range hood before installation can occur.
If no, a measure is required. Additional measure costs will apply.
If no, additional charges for a shut off valve will apply.
If yes, please ensure that you have the conversion kit specific to your unit or notify the installer in advance so they can supply at an additional cost.
If yes, additional charges will apply for the labour to complete the conversion.
If no, cabinetry work, electrical and or venting may be required, depending on the service. A measure may be required.
If no, a measure service is recommended.
If no, a measure service is required.
If no, please do not book your appointment until you have the proper kit.
If no, additional charges for a shut off valve will apply.
If no, a measure service is required.
If yes, and the water source is divided by a sliding door, the installation may not be completed.
If yes, and the main shut off valve is not accessible from your unit, then you must pre-arrange with your building to have the water shut off prior to installation.
If no, please purchase a gas measure service.
If no, it will require a specialized venting kit.
If no, it will require a specialized venting kit.
If no, additional charges for a shut off valve will apply.
If yes, please ensure you have the conversion kit specific to your unit, additional charges will apply for the labour.
If no, a measure service may be needed.
If yes, additional modifications to your plumbing may be required to bring it up to code. A measure service is recommended.
If no, a measure service may be needed.
If no, a measure service may be needed.
Our technician will bring all the tools and equipment needed.
Customers are notified by text & email when the technician is on their way with an ETA.
If your product is not on the list, click here to contact our sales team.
